Frequently Asked Questions
Which insurance plans do you accept?
In-Network Insurance
All of our therapists at Resilience accept Blue Cross Blue Shield PPO, Blue Choice PPO, and Medicaid plans. Several of our therapists are also in-network with Aetna, Medicare, and United | Optum.
Therapists who accept Aetna
Therapists who accept Medicare
Therapists who accept United | Optum
Resilience will submit insurance claims for all in-network clients. You are responsible for all out-of-pocket costs like deductibles, copays, or coinsurance.
Out-of-Network Insurance
If your insurance is out-of-network, you may still be eligible for reimbursement. You’ll pay Resilience directly, and we can provide a superbill for you to submit to your insurer.
How do I verify my insurance coverage and benefits?
After your free phone consultation, we will work with our insurance department to verify your benefits. Please have your insurance card readily available so we can confirm your coverage before your first session.
What is the cost for therapy sessions?
Standard Rates
For clients who are uninsured or out-of-network, the full-fee rate is $180 per session for individual therapy and $200 per session for either family or relationship therapy.
Sliding Scale and Reduced Rates
To make therapy more accessible, sliding scale rates are available on a time-limited, as-needed basis. If you require a reduced rate, discuss this during your initial consultation.
What is a Good Faith Estimate?
Good Faith Estimate for Self-Pay Clients
As of January 1, 2022 all healthcare professionals are required to provide a Good Faith Estimate (GFE) for all current and new clients that outlines the expected cost of treatment.
Before engaging in therapy, we provide a GFE outlining the expected cost for clients who are uninsured or paying out of pocket. This estimate ensures transparency in compliance with the No Surprises Act. You’ll receive your GFE in writing before your first session, and if your final bill is significantly higher than estimated, you can dispute it.
Who do I contact if I have a billing or insurance question?
Billing Inquiries
For questions related to billing or your account balance, contact our billing team at billing@resiliencechicago.com.
Insurance Inquiries
For any insurance questions, contact our insurance team at insurance@resiliencechicago.com.